When you buy a UPS, you’re not just investing in hardware. You’re investing in peace of mind—the assurance that when the power fails, your system won’t. But what happens when the UPS itself needs attention? That’s when after-sales service becomes the real differentiator. And this is exactly where Paradyne leads the pack.

For over 28 years, Paradyne has been powering India’s most critical spaces—from government offices and public sector units to schools, data centers, and defence sites. Our clients choose us not just for the performance of our Online and Line Interactive UPS systems, but because they know we’ll be there long after installation, whenever support is needed.

After-Sales Isn’t a Department, It’s Our DNA

At Paradyne, service isn’t a tick-box we offer after a sale. It’s deeply embedded into how we design, build, and deliver our products. We understand that a UPS is only as good as the support behind it. So, whether it's a 1 KVA desktop system in a rural school or a 30 KVA UPS powering sensitive lab equipment, we treat every service request with the same urgency and commitment.

From day one, our goal has been to create relationships—not just transactions. Our support teams don’t just fix problems; they prevent them. Preventive maintenance schedules, fast response times, and long-term service partnerships are just the beginning.

A Nationwide Network Built on Trust

One of the biggest challenges in India’s UPS market is service inconsistency. Many companies offer products with flashy specs but struggle when it comes to maintenance and field service—especially in Tier 2 and Tier 3 cities. Spare parts are delayed, technicians are undertrained, and service calls often fall through the cracks.

Paradyne solves this with a well-established, accountable network of trained engineers and service partners who operate under strict SLAs and brand supervision. Whether you're in Delhi, Bhopal, Itanagar, or Port Blair, you’ll get prompt and professional support—because we plan for it, we budget for it, and we take it seriously.

We don’t just sell a product and disappear. Our clients get a dedicated point of contact, escalation support when needed, and follow-through that ensures every issue is actually resolved—not just closed.

Designed for Long-Term Reliability (Not Quick Fixes)

We don’t believe in cutting corners to make the sale. While many lower-end or imported UPS systems are built for cost rather than conditions, Paradyne UPS systems are made in India, for Indian power environments—high fluctuation, temperature swings, and unpredictable grid behavior.

This design philosophy reflects in our service performance. With BIS certification, NABL-tested products, and robust electrical protection built in, the number of service incidents is already lower to begin with. But when support is needed—be it battery replacements, software calibration, or DC bus adjustments—we're ready.

We also help clients calculate VAH requirements accurately (using the GeM standard formula: 1600 × KVA × Backup Hours) and recommend battery banks accordingly. Our service doesn't end at installation; it evolves with your needs.

Support That Speaks Your Language

A key part of our service excellence is how we communicate. No jargon, no passing the buck—just clear, honest answers. When you call Paradyne, you won’t be routed endlessly through call centers or made to repeat your problem five times. You’ll speak to someone who understands your setup, your site, and your expectations.

From documentation to on-site visits, from spare availability to post-warranty AMC plans—we make it simple, transparent, and accountable. That’s why institutions that bought from us 10 or even 15 years ago still reach out to us directly today. Because they know we’ll show up—and we’ll solve it.

Built for Government, Trusted by All

As a GeM-registered OEM, Paradyne works directly with government buyers, educational boards, PSUs, and defence units. This means we operate with complete documentation, full traceability, and service models designed for institutional requirements. We understand the compliance needs, the paperwork, and the urgency. And we’re built to support it at scale.

But even for private clients—corporates, housing societies, small businesses—we bring the same level of professionalism. Our service is not tiered by client size. It’s built on a shared commitment: if you’ve trusted us with your power, we’ll be there to protect it.

In Closing: Why Service Sets Us Apart

Paradyne’s reputation isn’t just built on watts and volts—it’s built on response, reliability, and relationships. In a market flooded with short-term brands and import-based resellers, we’ve stayed grounded in what matters: local expertise, consistent follow-up, and products that perform year after year.

So if you're looking not just to buy a UPS, but to partner with a company that stands by you when it matters—choose Paradyne.